Why is it so hard to get certain services if you live out in a rural area? I would like to get Comcast internet. I thought I could. I was mistaken.
Comcast has been sending out literature in reference to the digital tv transition. I received one. I was all excited that I could get 12 months free tv if I signed up for highspeed internet. I called comcast in November, I think. At that time the customer service rep(in India) said that internet was available in my rural area. I was excited. If I get comcast and can cancel my dsl that would save me about $50 a month. I decided to wait at that time to save the money to cover installation costs.
Fast forward to today. I called again, twice. Both reps said, at first, yes it is available. Then disaster struck. "I'm sorry I was mistaken. We don't offer internet in your area."
Why, in November, did they tell me it was available? I'm disappointed. Not only would I get faster internet but it would have been cheaper.
I hate customer (dis)service.
"What is wrong with American society?"
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